Terms & Conditions
Delivery
Farmrite aims to despatch goods quickly and efficiently following your order.
No STANDARD DELIVERY CHARGE will be charged on orders over £99 ex VAT! On orders less than this, there will be a set charge per item, but STANDARD DELIVERY CHARGE will not exceed £4.99 + VAT. All prices and carriage are quoted excluding VAT. If we can post your goods for less than quoted at our checkout, we will do so and pass the saving on to you.
Images are shown for illustration purposes only and packaging may vary due to changes made by our suppliers.
We make it a priority to ensure all items for sale in the Farmrite web site are in supply, and that you get what you have ordered. If for any reason an item is out of stock, or we do not receive something from the producer in time for our delivery deadline, we will notify you of when we expect to be able to deliver your order. If you do not wish to wait for the late delivery you have the right to cancel your order for that item and you will be credited in full for it.
To check on availability before ordering, or if you have not received your order within the maximum estimated time, please contact:
UK residents: (028) 38 394900
Residents of other countries: +44 (28) 38 394900
or e-mail us at mail@farmrite.co.uk
Method of Payment
Payment for goods ordered should be made by credit card. You will receive confirmation that the transaction has been authorised and that your card has been debited. You will also receive a reference number with this confirmation which will be required for any correspondence. Payment may also be made by cheque in accordance with the procedures outlined in the purchase process.
False Orders
All attempts to place false orders or attempts to deceive will be reported to the police.
Sale of Animal Medicines
This site sells a number of drugs for use with animals the sale of which is regulated by UK legislation. In order to purchase these items you must be an individual who is in control of livestock. If you make a false statement to this effect this may lead to criminal prosecution and either a fine or imprisonment if convicted. We reserve the right to refuse to supply any medicinal product.
Returns Policy
Always keep your invoice or despatch note as this is your proof of our guarantee. If you return an item you are not pleased with, or which is faulty, or which has been damaged in transit, the item must be returned to us in its original packaging and original condition. Genuinely faulty goods will be credited in full for the item and return P&P. This does not affect your statutory rights.
Liability
Farmrite accepts no liability for loss and/or damage to property or purely economic loss resulting from use of products sold on this site. This does not affect your statutory rights where these may differ. As with all provisions in this document they are set out in accordance with the law of the United Kingdom and most particularly that of Northern Ireland.
Our Guarantee
We believe that our products are of the highest standard possible for the price we charge, and we try to provide the best possible service to you.
If you are not satisfied with your goods for any reason, you should notify Farmrite either over the telephone or by e-mail within 10 days of receiving the goods. Call our Customer Service Helpline (UK residents: (028) 38 394900, Residents of other countries: +44 (28) 38 394900) for assistance with your return. When sending a return, the parcel is your responsibility until it reaches us. You are also responsible for the postage for the return parcel. We strongly recommend you send it recorded post. If you are returning an item as a result of a mistake by Farmrite, we will pay for the cost of postage for the return parcel.
All returns must be sent to:
Farmrite Animal Health Ltd.
9 Cecil Street
Portadown
Co. Armagh
Northern Ireland
BT62 3AT
